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Impact Assessments
Customer Satisfaction
Product / Brand Awareness
Customer Satisfaction
It’s important to provide good customer service in line with your customers’ expectations. To accomplish this you need to ascertain what customers expect from you in terms of good service and whether they are receiving it. Customer satisfaction research gives you this information and allows you to track performance and improve on it against key performance indicators. We offer a wide range of customer satisfaction research techniques including mystery shopping when you want to confirm your customer facing staff are delivering top quality service. Our mystery shoppers come from all walks of life and are individually selected for your business to ensure that they match your normal customers’ profile.
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